In the April 2011 Regulator Newsletter, the Real Estate Council of Alberta laid the groundwork for a new investigation process and indicated that the new process would be further explained in upcoming articles and RECABlog posts. This RECA News is being sent out to highlight how the new investigation process will prevent and resolve complaints. Self-regulation requires that professionals collectively govern themselves in a manner that is in the public interest. Under this paradigm, industry professionals will have the mindset that admits to (and takes responsibility for) mistakes, attempts to solve problems, and communicates concerns to their broker when misconduct is present within one’s own brokerage. Self-regulation is about brokers communicating with other brokers, in a professional manner, when their associates have not acted professionally or when they observe misconduct by a member of another brokerage, or when a dispute arises during a specific transaction. It is about brokers working to resolve issues with clients when mistakes are made or when complaints are received. Self-regulation is about industry professionals being honest, respectful and professional in all of their dealings, whether it is with clients, customers or other industry professionals. To read how these concepts are reflected in the new investigation process at RECA, please click here.
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